Privacy Policy

Who we are

Reptor, De Lairessestraat 137, 1075 HJ Amsterdam, the Netherlands. You can reach us at info@reptor.ai and +31 20 221 58 27.

For this website and our own administration we are the controller. For the monitoring we carry out on behalf of a client we act as a processor; what we may and may not do is set out per client in a data processing agreement.

No cookies, no banner

This website sets no cookies to track visitors and uses no third party advertising or analytics tags. That is why you will not find a consent banner here.

Your browser only remembers locally which language and which currency you selected. Those preferences stay on your own device and are not shared with us or anyone else.

What we process about visitors

Our server records, for every visit, the IP address that requested a page, the moment it happened, which page it was, the browser and device characteristics that were sent along, and the referring page.

We use that to secure the site, to recognise automated traffic and to see which pages are being read. The legal basis is our legitimate interest in a working and secure website.

When you get in touch, request a demo or start a trial

We then process your name, email address, phone number, company name and whatever you write in your message. If you take out a subscription, the details needed for invoicing and collection are added.

The legal basis is the performance of our agreement with you, or steps preceding it that you took yourself.

If you tick the box when running a scan or signing up, we will also email you occasionally about our services. Reptor is part of Mediamaze, which also runs the Ynvest brand, so such a message may cover those brands too. The data controller stays the same, your details do not go to another company, and one unsubscribe covers all three. You can withdraw that consent at any time through the unsubscribe link or by replying to a message.

The monitoring we carry out for clients

A client specifies which brands, organisations or subjects should be followed. To do that we collect publicly published sources: news articles, posts on social channels, reviews, search results, radio and television broadcasts, and the answers AI assistants give.

Those sources may contain personal data, for instance the name of the journalist who wrote an article, of someone mentioned in it, or of the person who posted a message.

What we do with it is limited: we first determine whether an item is relevant to the client, and if it is, we assess the sentiment and write a short summary, always citing and linking to the original publication. We do not reproduce parts of article texts and we do not use this data for purposes other than the client’s assignment.

We respect sources that opt out of text and data mining: their articles we do not mine.

The legal basis is the legitimate interest of the client in knowing what is being said publicly about their organisation, and our interest in being able to provide that service. The data has been made public by the person concerned or by a medium, and we process no more than that purpose requires.

AI in the processing

The summaries and the judgements on relevance and sentiment are produced with AI models. They are tools: a person decides what happens with a signal.

Data is held on servers in Germany. AI processing runs by default through model providers that also process outside the European Union; on request we arrange European processing.

Who we share data with

Only with parties working for us, and no more than they need: our hosting provider, the AI model providers, our email and payment providers. Confidentiality and security are contractually agreed with them.

Beyond that we share data where the law obliges us to. We never sell data.

How long we keep it

• Website visit data: twelve months.
• Monitoring results: for as long as the client is a client, plus three months so an export remains possible.
• Contact and demo requests that do not lead to a client relationship: twenty-four months.
• Invoices and administration: seven years, because tax law requires it.

Your rights

You may ask which data we process about you, have it corrected or deleted, have the processing restricted, object to it, and receive your data in a readable file.

That explicitly applies if you are not our client too. The platform is closed, so you cannot look in yourself, but you can ask us whether we process data about you and if so which. We check our systems, answer your question and delete what has to be deleted. Objecting to the processing is possible as well.

Send a request to info@reptor.ai. You will hear from us within a month. If you disagree with what we do, you can lodge a complaint with the Dutch Data Protection Authority.

Security

Access to the platform runs through personal accounts, traffic is encrypted and data is held on servers within the European Union. Access to client data is limited to those who need it for their work.

Changes

If the way we work changes, we update this statement and change the date at the top. For significant changes we notify clients.